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Store Return Policies

What is the Return policy for Game cards and  merchandise?

All unopened items sold by Ni-Shop in new condition can be returned within 10 days of purchase and will receive a refund with a 5% restock fee or an exchange. Items can not show any sign of tempering such as broken sealed, reseal bag or boxes, damaged bag/boxes, etc.

What is the return policy for Clothing/ Accessories/Masks?

All Clothing/Accessories sold by Ni-Shop are final. We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to our customers. To be eligible for a refund or exchange, you must first email within 7 days of the received date. Upon receipt of your email we will respond promptly and accordingly to make sure your replacement is sent out. If a replacement item is not available, we will refund the full purchase price. 

Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve. Feel free to contact us if you with any questions or concerns.

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